Industry Online Support

Industry Online Support is an application designed to provide users with access to a vast resource of information related to Siemens Industry products. It caters to professionals in various fields, allowing them to download the app for Android devices and utilize its extensive database of over 300,000 documents. This app serves as a valuable tool for problem-solving during project implementation, troubleshooting system failures, and expanding or restructuring existing systems.

Users of the Industry Online Support app benefit from a range of features aimed at enhancing their experience and efficiency. The app allows users to scan product codes or EAN codes, which facilitates direct access to technical and graphic data about specific Siemens Industry products. This functionality streamlines the process of gathering the necessary information needed to address challenges or inquiries related to the products.

The document repository within the app consists of various resources created by Siemens experts, including FAQs, application examples, manuals, certificates, and product notes. This diverse content ensures that users have access to a wealth of knowledge that can assist them in resolving issues or gaining a deeper understanding of the products they are working with.

Communication capabilities are another significant aspect of the Industry Online Support app. Users can send product information or relevant entries via email, allowing for efficient processing of details directly at their workstations. This feature promotes collaboration and ensures that team members can easily share essential information as needed.

For users seeking assistance, the app provides a direct line to Technical Support. Users can send their support requests conveniently, and the app allows for the attachment of detailed information through scanning or photo functions. This versatility ensures that users can provide comprehensive context for their inquiries, facilitating a more effective support experience.

The offline cache function enhances the app's usability by allowing users to save their favorite entries and products directly to their devices. This means that important information can be accessed even without an internet connection, making it easier for users who may be working in areas with limited connectivity. Keeping essential resources readily available increases productivity and reduces downtime when troubleshooting or implementing projects.

Another noteworthy feature is the ability to transfer PDF documents to an external library. This functionality provides users with the option to organize their resources in a way that best suits their needs, ensuring that important documents are easily retrievable when required.

The Industry Online Support app is available in six languages, including German, English, French, Italian, Spanish, and Chinese. This multilingual support ensures that a wide range of users can access and benefit from the app, regardless of their primary language. Additionally, the app offers a temporary switching option to English, which can be particularly useful for users who may need to reference English documentation or support materials.

To maximize the app's features, users must grant certain authorizations. For instance, identity access is required to send feedback with device information attached, while location access helps calculate routes to Siemens Contact Persons. The app also requires access to photos, media, and files to store data locally, ensuring that users can maintain their favorites, offline cache, and support requests efficiently. The camera function is essential for scanning product codes or attaching images for support requests.

The Industry Online Support app stands as a crucial resource for those working with Siemens Industry products. Its combination of extensive documentation, streamlined communication options, and accessible features makes it an invaluable tool for professionals in various sectors. By enabling users to troubleshoot effectively, enhance their understanding of products, and maintain direct contact with support services, the app contributes to a more efficient workflow and improved project outcomes.

Overall, the app's design prioritizes user convenience and accessibility. Its robust features cater to the diverse needs of professionals, ensuring that they can find the information they require and communicate effectively with Siemens support teams. By facilitating direct access to a wealth of knowledge and enabling efficient problem-solving, the Industry Online Support app supports users in successfully navigating their projects and system management tasks.

For more information about how to use the app, users can refer to the "Help / Tutorial" section within the app or watch the informative video available at https://support.industry.siemens.com/cs/ww/en/sc/2067.